At the beginning of 2011, Ms. Yao bought a large wardrobe and a set of dining tables and chairs in the sixth space metropolis of Hangzhou, and paid a payment of 13,645 yuan, and agreed to pick up the goods after two or three years. However, in August last year, Ms. Yao found that the merchant had quietly evacuated from the sixth space metropolis, and could not be contacted. However, the Sixth Space Metropolitan Mall Management Office suggested that Ms. Yao “sue†herself, and the court decided to win the prepaid payment. Ms. Yao could not accept the treatment of the sixth space metropolis on this matter, and called the newspaper 88851890 consumer complaint hotline, she said that she was directed at the sixth space metropolis this big brand, did not expect the mall to customer rights The guarantee is so irresponsible. The merchant suddenly left the market. The money and goods of Ms. Yao belonged to the transitional house. The new house was bought a few years ago. It is planned to be slowly renovated and not rushed. At the beginning of January 2011, the Peacock Blue brand store on the 3rd floor of the 6th Space Metropolis in Binjiang was engaged in activities. Many furniture were only 40% off, which was quite attractive. Ms. Yao picked up a large wardrobe and a set of 12,085 yuan. After the discount of 7,800 yuan dining table and chair, I plan to wait for the new house to be renovated before picking up the goods. “The salesperson clearly told me that they have received a lot of orders for two or three years to pick up the goods. Let me rest assured that when I want to pick up the goods, they can call them in advance.†Ms. Yao immediately paid in full. The purchase price of the large wardrobe is 12,085 yuan, and the deposit for the dining table and chair is 1,560 yuan. In August last year, Ms. Yao found that there was no Peacock Blue store in the sixth space metropolis, and she could not contact the dealers of this store, so she found the sixth space metropolitan shopping mall management office. "At that time, I was responsible for customer service. I was a husband named Zhou. After I handed over all the copies of the documents to him, he comforted me and said that since I was buying things in their shopping malls, they would be responsible, as for picking up or retreating. They will contact the peacock blue manufacturer and the dealer to negotiate and help me solve it as soon as possible.†But what makes Ms. Yao depressed is that this incident has been delayed until July this year, when she contacted the sixth space again. In the metropolis, he was told that the supervisor of the surname Zhou had changed his position, and the female supervisor who took over said that he would contact the dealer and the manufacturer again. The sixth space metropolis advised consumers to sue their eve on the eve of the National Day holiday. The sixth space metropolis finally gave Ms. Yao’s suggestion to sue the sixth space and the Peacock Blue dealer, because once the court judged that Ms. Yao won the case, the mall would have After taking the credentials of the process, I can help the dealer to pay the money to Ms. Yao. Ms. Yao is not only confused but also annoyed. "Where can I go to the lawsuit! The dealer ran, isn't the metropolis still there?" She pulled out the sales contract and credit card documents for shopping. The heads and seals are all the sixth space metropolis. She thinks that this unsuccessful one is actually directly traded with the sixth space metropolis. The mall has an unshirkable responsibility: “The merchant has to withdraw Shouldn't the shopping malls carefully check their business status, and make clear that the undelivered orders are released? Even if the business is not clear, is there still a deposit for the mall?†Yesterday afternoon, in the sixth space Metropolitan Mall office The reporter learned from the operating director He Lingyan that the owner of the peacock blue, Chen, had settled in the market since the opening of the mall in 2007, but in July and August last year, due to poor management, he left the market and left part of the deposit. It is used to pay for the rent, and the other part is used by the mall as a follow-up maintenance fund for the store customer. There is no balance to pay for the unsold consumers. At least five or six consumers are also facing the money and goods reporters from the side to understand that as of now, at least five or six in the sixth space metropolis Peacock Blue pre-purchased home customers face the risk of both money and goods. Ms. Yao also listened to the supervisor of the surname Zhou: "I said that six months ago, someone who bought more than 100,000 pieces of furniture and did not pick up the goods, sued himself in court, and the court sentenced the dealer to refund the money. Later, the money was The Metropolis first paid the bill.†He Lingyan confirmed the authenticity of the lawsuit and said that they had also filed a lawsuit against the court and sued Mr. Chen, the former distributor of Peacock Blue. “We have been looking for him, we can’t find it, that’s a dozen. Wan he did not return the mall to us.†He Lingyan said that when the Peacock Blue shop left the mall, they asked the dealers to report the situation of undelivered customers and made a return visit. “But we cannot guarantee the distribution. The merchant did not deliberately conceal the list of some customers. When Ms. Yao came to complain, we found that she was not on the list provided by the dealer. Based on the distribution contract provided by her, it was impossible to determine that the order was not delivered. If the business is not available, the manufacturer can't check it, so I can only recommend Ms. Yao to sue and let the court decide.†The reporter asked her: “If Ms. Yao is not willing to go to court, she cannot prove that she is not Goods, then the loss is not only borne by the customers themselves? "He Lingyan into silence, the last answer given by Ms. Yao still is the recommended way through third-party rights.
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